Is my credit card information safe on your site?


Thank you for inquiring about BaubleBox!

BaubleBox does not store any credit card information on our servers. BaubleBox employees and partners do not have access to your actual payment information. All information is encrypted and processed by a compliant secure payment gateway. 

Our Secure Checkout form is secured via SSL encryption. Information is passed directly to the processing gateway. Your information is NEVER stored or shared, so rest assured purchasing with us is safe. 

If a debit card or check card is used to make a purchase on the BaubleBox website, and the purchase was not accepted for any reason (i.e. failed address verification or failed security code verification), please be aware that most banks will hold the "authorized" funds, even if your order was rejected by our security measures. This can count against your balance until the authorization of your card id cleared. Do note that the most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit or credit card being used for payment. If not, our Address Verification System (AVS), security measures will reject any transaction for a billing address mismatch, prolonging the processing of your order.

Baublebox does not have the capability nor is it obligated to release the bank's temporary hold on authorized funds. Since we are unable to release the bank's temporary hold, we are not responsible for the policies of your banking institution. Please note that authorization fund holds last for varying periods, from as little as three days to as long as several months. This all depends on the issuing credit card company's policy. When this occurs, we suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.  

 We understand. Your sentiments are shared by many. You can order with us via telephone M-F 9am - 5pm PST by calling (855) 965-4663.  A Customer Service Representative will gladly assist you with placing a telephone order.

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Have a wonderful day,

BaubleBox Team

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