Is my credit card information safe on your site?

Our customer’s security and protection is our highest priority.

All information is encrypted and processed by a compliant secure payment gateway. BaubleBox does not store any credit card information on our servers. This will have to be manually entered every time an order is placed. Better safe than sorry!

Why is there a hold placed on my card?

If a debit card or check card is used to make a purchase on the BaubleBox website, and the purchase was not accepted for any reason (i.e. failed address verification or failed security code verification), please be aware that most banks will hold the "authorized" funds, even if your order was rejected by our security measures. This can count against your balance until the authorization of your card id cleared. Do note that the most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit or credit card being used for payment. If not, our Address Verification System (AVS), security measures will reject any transaction for a billing address mismatch, prolonging the processing of your order.

BaubleBox does not have the capability nor is it obligated to release the bank's temporary hold on authorized funds. Since we are unable to release the bank's temporary hold, we are not responsible for the policies of your banking institution. Please note that authorization fund holds last for varying periods, from as little as three days to as long as several months. This all depends on the issuing credit card company's policy. When this occurs, we suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.  

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